Question 1

How quickly can you fix my motor failure?

Accepted Answer

In most cases, we can diagnose and repair motor failures within 1-2 hours of arrival. Our technicians carry the most common replacement parts in their service vehicles. For more complex issues or if a specific motor needs to be ordered, we can typically have it fixed within 24-48 hours. We prioritize emergency calls and offer 24/7 service, so if your motor fails at night or on weekends, we're still here to help.

Question 2

What causes motor failure in garage doors?

Accepted Answer

Motor failure in garage doors can be caused by several factors: (1) Age and wear - motors typically last 10-15 years with regular use; (2) Power surges - electrical spikes can damage motor components; (3) Overheating - poor ventilation or overuse can cause motors to overheat; (4) Stripped gears - heavy doors or lack of maintenance can wear out internal gears; (5) Limit switch problems - faulty settings can cause the motor to work harder than necessary; (6) Capacitor failure - these components degrade over time. Regular maintenance can prevent most of these issues.

Question 3

Do you offer financing for new commercial door installations?

Accepted Answer

Yes! We understand that commercial garage door installations can be a significant investment. We offer several financing options to fit your budget: (1) 0% APR financing for qualified customers for up to 18 months; (2) Low monthly payment plans spread over 24-60 months; (3) Same-as-cash options if paid within the promotional period. Our team will work with you to find a payment plan that fits your business needs. Contact us for a free quote and to discuss financing options for your specific project.

Question 4

What is your response time for emergency calls?

Accepted Answer

We guarantee a 30-minute response time for emergency garage door service calls in the greater Snoqualmie area. Our technicians are strategically located throughout our service area to ensure rapid response. For after-hours emergencies, we have on-call technicians available 24/7, 365 days a year. There's no extra charge for night or weekend emergency service.

Question 5

Do you provide warranties on your work?

Accepted Answer

Absolutely! We stand behind our work with a comprehensive 5-Year Warranty on all labor and installations. Additionally, all parts we install come with manufacturer warranties that typically range from 1-10 years depending on the component. Our springs, for example, come with a 3-year warranty. If anything goes wrong within the warranty period, we'll fix it at no additional cost to you.

Question 6

What brands of garage doors do you install?

Accepted Answer

We're authorized dealers for all major garage door brands including Clopay, Amarr, Wayne Dalton, CHI Overhead Doors, and more. We can install doors in various styles including traditional raised panel, carriage house, contemporary/modern, Tuscan-inspired, and custom designs. We also work with premium materials including steel, wood, aluminum, fiberglass, and composite options.

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